Contact us
We'd love to hear from you! Whether you have a question, comment, or just want to say hello, we're here to help. Please don't hesitate to reach out to our customer service team using the contact form below. We aim to respond to all inquiries within 24 hours.
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FAQ
What are your delivery times?
What are your delivery times?
All orders are shipped during business days, Monday through Friday. Delivery time may vary depending on the shipping method selected at checkout.
Do you ship internationally?
Do you ship internationally?
Yes, we ship internationally. Orders to Canada typically arrive within 3–5 business days, while other international shipments usually take 5–7 business days. Please note that international orders may be inspected or delayed by customs. If you experience any issues, please contact our customer service team at contact@joleis.com for assistance.
Can I return my product?
Can I return my product?
Yes, your product can be returned. We hope you’ll love everything you order from us, but if something isn’t quite right, your Joleis product can be returned within 30 days of purchase under our 30 Day Money Back Guarantee. To begin the return process, please reach out to our customer service team at contact@joleis.com.