FAQ
Here you'll find answers to the most common questions we receive from our customers. From shipping and returns to product information and more, we've got you covered. We strive to provide the best possible customer service and hope that these answers will help to make your shopping experience with us as smooth as possible.
Joleis Health
Are all the same products listed on Joleis and other Joleis partners?
Are all the same products listed on Joleis and other Joleis partners?
No, Joleis offers its own dedicated line of cellular health and longevity supplements, separate from other wellness categories.
Are Joleis supplements natural?
Are Joleis supplements natural?
Yes. All Joleis formulas are made with carefully selected natural ingredients. We focus on purity and potency to ensure you receive supplements that are both effective and safe.
How can I know which supplement is right for me?
How can I know which supplement is right for me?
On our website, products are organized by benefits and health goals, making it easy to find what you need. Each product page provides detailed information on ingredients, benefits, comparisons, and usage recommendations. For personalized advice, we suggest consulting your healthcare provider.
Can I subscribe to regular deliveries of my favorite supplements?
Can I subscribe to regular deliveries of my favorite supplements?
Yes, Joleis offers a flexible subscription program, allowing you to set your preferred delivery schedule and enjoy hassle-free auto shipments.
Do Joleis supplements undergo third-party testing?
Do Joleis supplements undergo third-party testing?
Absolutely. Every batch is verified through independent third-party lab testing to confirm purity, potency, and safety.
Which certifications do Joleis supplements have?
Which certifications do Joleis supplements have?
Our products are manufactured in FDA-registered facilities under strict GMP (Good Manufacturing Practices) and HACCP standards, ensuring consistent quality.
Are there vegan options available at Joleis?
Are there vegan options available at Joleis?
Yes, several of our supplements are vegan-friendly. Each product page includes full dietary information so you can choose with confidence.
Are your supplements allergen-free?
Are your supplements allergen-free?
We strive to keep allergens to a minimum. Complete ingredient transparency is provided on every product page to help you make informed decisions.
Are there any age restrictions for using Joleis supplements?
Are there any age restrictions for using Joleis supplements?
Joleis supplements are formulated for adults. If you are under 18, pregnant, or nursing, please consult a healthcare professional before use.
Shipping
What are your delivery times?
What are your delivery times?
All Joleis orders are processed and shipped Monday through Friday (business days only). Delivery times depend on the shipping method you select at checkout.
How long will each available shipping method take?
How long will each available shipping method take?
We offer several options depending on your needs. Standard shipping takes 3–5 business days and is free on all U.S. orders over $59.95. Expedited shipping usually arrives in 2 business days, while overnight shipping arrives the next business day. We ship via USPS Priority, FedEx 2-Day, and FedEx Standard Overnight. Please note that FedEx does not deliver to P.O. boxes, so USPS must be selected for P.O. box addresses.
How much will shipping cost?
How much will shipping cost?
Shipping is free for standard delivery (3–5 business days) on all U.S. orders over $59.95. Expedited and overnight shipping options are also available, and costs will vary depending on your delivery address and chosen service.
Do you provide worldwide shipping?
Do you provide worldwide shipping?
Yes, Joleis ships internationally. Orders to Canada usually arrive within 3–5 business days, while other international orders may take 5–7 business days depending on customs clearance. Please note that customs inspections may occasionally cause delays. For assistance with international orders, you can always reach out to our customer service team at contact@joleis.com.
Will tracking information be included with my order?
Will tracking information be included with my order?
Yes. As soon as your order ships, you’ll receive a confirmation email with your tracking number. If you don’t receive this email, please contact our support team at contact@joleis.com for help.
Returns & Refunds
Can I return my product?
Can I return my product?
Yes, your product can be returned. We hope you’ll enjoy everything you order from us, but if something isn’t quite right, your Joleis product can be returned within 30 days of purchase with our 30 Day Money Back Guarantee. Simply contact our customer service team at contact@joleis.com to begin the return process.
Can I exchange my product?
Can I exchange my product?
We offer a 30 Day Money Back Guarantee, giving you the flexibility to exchange your Joleis product if needed. To arrange an exchange, please contact our customer service team at contact@joleis.com.
How do I request a return?
How do I request a return?
To request a return, simply reach out to us at contact@joleis.com. Our customer service team will provide you with a prepaid return label in PDF format that you can download and print. If your order is an exchange, we will also include the return slip with your replacement shipment.
How much does it cost to return my product?
How much does it cost to return my product?
Returns are free of charge. Please get in touch with our customer care team at contact@joleis.com, and they will guide you through the process.
How do I package my return?
How do I package my return?
You do not need to ship your return back in its original shipping box. Feel free to use any type of box that fits the product comfortably. Please wrap the goods in protective paper to ensure they arrive back to us in good condition. Attach the return label provided by our team securely on the top of the box, and make sure to cross out or remove any previous shipping labels.
Does my return need to be in original condition, or is wear and tear acceptable?
Does my return need to be in original condition, or is wear and tear acceptable?
We ask that the Joleis item you are returning or exchanging is in an acceptable condition in order for the return to be processed successfully.
How does the 30 Day Money Back Guarantee work?
How does the 30 Day Money Back Guarantee work?
You can try any product for 30 days and receive a full refund if it’s not the right fit for you. If you are not satisfied for any reason within the first 30 days, contact us at contact@joleis.com to start your return. The 30 Day Money Back Guarantee is available to every first-time customer and begins on the day your product is delivered.
Didn't find your answer?
If you can't find the answer you're looking for, please don't hesitate to reach out to our customer service team who will be happy to assist you further.